Shipping policy

Shipping & Delivery Policy

Last updated: September 2026

By placing an order, you are agreeing to this Shipping and Delivery Policy. 

At Funki Soul, we aim to dispatch your order as quickly and carefully as possible. Unforeseen issues can arise, however, and this policy covers both what you can expect from our services, as well as what we will do if any problems arise. 

Shipping Locations

Funki Soul currently ships within the United Kingdom only.

We hope to offer international shipping in the future.

Processing Times

Orders are typically processed and dispatched within 1–3 business days.

Please note that processing times may vary during busy periods, product launches or seasonal demand.

Funki Soul does not bear any liability nor will refund any order on the basis that orders take longer than this expected period, be that due to delivery and shipping or processing times.

Business days exclude weekends and UK bank holidays.

From time to time, Funki Soul may be closed for a period, otherwise known as the shop being “On Holiday”. Funki Soul will not fulfill orders made within this timeframe, unless expressly stating they will do so in writing to the particular customer, only.  

Shipping Method & Delivery Times

All orders are shipped via Royal Mail.

Estimated delivery times after dispatch are:

  • UK Delivery: 2–5 working days

Please note that delivery estimates are not guaranteed and may vary depending on Royal Mail services and external factors. Funki Soul does not bear liability for any items lost in transit, but will make its best efforts to assist the customer in coming to an alternative solution.

Funki Soul does not bear any liability for any damage that occurs due to the methods used by any courier. In such instances, Funki Soul will make its best efforts to assist in refund or replacement, where appropriate. 

Shipping Costs

  • Free UK shipping on orders over £30

  • Orders under £30 are charged a flat shipping fee of £2

Shipping costs are calculated and displayed at checkout.

Delays & Tracking

Once your order has been dispatched, delivery is the responsibility of the courier.

While Funki Soul will always do its best to assist, delivery delays are outside of our control.

If your order has not arrived within 5 working days of dispatch, please contact us so we can look into this for you.

Please note that postal delays may occasionally occur during peak periods, public holidays, severe weather or industrial action.

Funki Soul will not refund items that lose their intended utility, such as greeting or birthday cards, due to a delay in the courier’s service. Funki Soul will make its best efforts to assist in such instances. 

Damaged or Lost Parcels

We take great care in packaging every order.

If your item arrives damaged, please contact us with clear photographs of the damage and packaging. Damaged items may be eligible for a replacement or refund, depending on the circumstances.

Parcels considered lost will be handled on a case-by-case basis and we will work with you to find a fair resolution.

Incorrect Shipping Addresses

Please ensure your shipping details are correct before placing your order.

Funki Soul cannot accept responsibility for orders dispatched to an incorrect address provided at checkout.

If an order is returned to us due to an incorrect or incomplete address, the customer will be responsible for any re-processing and re-shipping costs.

Order Changes & Cancellations

If you need to make changes to your order or cancel it, please contact us as soon as possible.

Order changes and cancellations can be accommodated before dispatch only.

Unfortunately, once an order has been dispatched, we are unable to cancel or amend it.

Packaging

All prints are carefully packaged to help prevent damage during transit.

Depending on the size and format of your order, prints are shipped either flat or in protective mailing tubes.

Funki Soul does not accept liability for any defects or malfunctions in this packaging’s function, but will make its best efforts to support if the item within is damaged or if the packaging has damaged the product. 

Contact Us

If you have any questions regarding shipping or delivery, please get in touch via:

Funki Soul
funkisoulshop@gmail.com