Refund policy

Returns & Refund Policy

Last updated: September 2026

At Funki Soul, we want you to be happy with your order. Please read the policy below before requesting a return or refund.

Returns

Customers have 14 days from receiving their order to request a return.

To be eligible for a return, items must be:

  • Unused;

  • Undamaged; and

  • Returned in original packaging where possible.

Returns that do not meet these conditions may not be accepted.

Change of Mind Returns

If you have changed your mind about your purchase, returns may be accepted provided the item is returned in its original condition.

Customers are responsible for:

  • Return postage costs; and

  • Returning the item using a tracked postal service.

Funki Soul cannot accept responsibility and will not provide a refund for items lost or damaged during return transit.

Damaged or Faulty Items

We take great care in packaging and quality-checking every order.

If your order arrives damaged or faulty, please contact us within 48 hours of delivery and provide clear photographs of the item and packaging.

Where appropriate, we will arrange a replacement item.

Refunds for damaged or faulty items may be offered in rare circumstances and at our discretion.

If an item arrives damaged or faulty, there is no need to return the item unless requested.

Custom Items

We are a small business; personalised orders involve much greater care and processing that typical orders. As such, any items that are personalised or customised for a particular customer are non-refundable and non-returnable, with no exceptions.

Return Shipping

If a return is approved, customers are responsible for arranging and paying for tracked return postage.

We strongly recommend keeping proof of postage and tracking information until the return has been received.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

Approved refunds will be processed within 5–10 business days and returned to your original payment method.

Please note that processing times may vary depending on your payment provider or bank.

Exchanges

Funki Soul does not offer exchanges.

If you would prefer a different item, please place a new order once your return has been resolved.

Contact Us

If you have any questions regarding returns or refunds, please get in touch via:

Funki Soul
funkisoulshop@gmail.com